At Najaranu, every creation is crafted with intention, time, and skilled human hands. Our shipping process is designed to honor this craftsmanship while ensuring your order reaches you safely and respectfully.

Order Processing & Crafting Time

Most Najaranu products are 100% handcrafted and may be made-to-order.

• Standard processing time varies based on the product and complexity
  
• Custom, wedding, or corporate orders may require additional crafting time
  
• Estimated timelines will be communicated at the time of order confirmation
  

Please note: crafting time is separate from shipping time.

Shipping Locations

We currently ship:

• Across India
  
• International shipping may be available upon request
  

For international orders, customers are responsible for any customs duties, taxes, or import charges applicable in their country.

Shipping Timelines

• Domestic orders are typically delivered within 7–14 business days after dispatch
  
• Delivery timelines may vary based on location, product type, and courier partner
  
• Delays due to weather, natural events, or logistics partners are beyond our control
  

Najaranu is not responsible for delays caused by unforeseen circumstances.

Shipping Charges

• Shipping charges, if applicable, are calculated at checkout
  
• Charges may vary based on product size, weight, and destination
  
• Any additional handling or special packaging costs will be communicated in advance
  

Packaging

Every Najaranu creation is packed with care to ensure safe transit while respecting sustainability.

• Protective, premium packaging is used
  
• Special gift packaging may be available upon request
  
• We strive to minimize waste without compromising protection
  

Delivery Responsibility

Customers are responsible for:

• Providing accurate and complete shipping information
  
• Ensuring availability at the delivery address
  

Najaranu is not liable for:

• Delays due to incorrect address details
  
• Failed deliveries caused by recipient unavailability
  

Re-shipping charges may apply in such cases.

Damaged Shipments

If your order arrives damaged:

• Please inform us within 48 hours of delivery
  
• Share clear images or videos of the product and packaging
  
• Claims raised after this period may not be accepted
  

We will assess the issue and offer an appropriate resolution as per our Refund Policy.

International Shipping

For international orders:

• Delivery timelines may vary based on destination
  
• Customs clearance times are beyond our control
  
• Any customs duties or taxes are the responsibility of the recipient
  

Craft With Dignity

Every shipment carries the time, skill, and dignity of Indian artisans.

We request your patience and understanding as handcrafted art travels from human hands to your space.

Policy Updates

Najaranu reserves the right to modify this Shipping Policy at any time. Updates will be reflected on this page.