At www.najaranu.com, by placing an order through this website you will be agreeing to the terms below. These are provided to ensure both parties are aware of and agree upon this arrangement to mutually protect and set expectations on our service.
1. General
While we work hard to ensure our inventory is always accurate, there may be rare occasions where an item you order is temporarily out of stock.
In such cases, we’ll prioritize your satisfaction:
- We’ll fulfill the available items from your order right away.
- We’ll then contact you to discuss options regarding the out-of-stock item(s):
- You can choose to wait for the item to be restocked. We’ll keep you updated on its availability.
- You can opt for a full refund for the unavailable item(s).
We apologize for any inconvenience this may cause and appreciate your understanding.
2. Shipping Costs
Shipping costs are calculated during checkout based on weight, dimensions and destination of the items in the order. Payment for shipping will be collected with the purchase.
This price will be the final price for shipping cost to the customer.
3. Delivery Terms
- Transit Time Domestically
In general, domestic shipments are in transit for 2 – 10 days
- Dispatch Time
Orders are usually dispatched within 3 business days of payment of order.
We operate on Monday – Friday during standard business hours, except on national holidays at which time the warehouse will be closed. In these instances, we take steps to ensure shipment delays will be kept to a minimum.
- Change of Delivery Address
For change of delivery address requests, we are able to change the address at any time before the order has been dispatched.
- Items Out of Stock
If an item is out of stock, we will dispatch the in-stock items immediately and send the remaining items once they return to stock.
- Delivery/Dispatch Time Exceeded
If delivery/dispatch time has exceeded the forecasted time, please contact us so that we can conduct an investigation.
4. Tracking Notifications
Upon dispatch, customers will receive a tracking link from which they will be able to follow the progress of their shipment based on the latest updates made available by the shipping provider.
5. GST
Goods and Services tax has already been applied to the price of the goods as displayed on the website
6. Cancellations
Please refer to our Cancellation Policy document for details on returns and cancellations.
7. Customer service
For all customer service enquiries, please email us at care@najaranu.com
Shipping Delays: Non-Liability Clause
NAJARANU is committed to delivering your order efficiently and promptly. However, on rare occasions, unforeseen circumstances beyond our control may cause delays in the shipping process. We sincerely apologize for any inconvenience this may cause.
Please note that NAJARANU is not liable for delays in shipping or any resulting consequences. We will keep you updated on the status of your order and work diligently to ensure its timely arrival.
Factors beyond our control may include, but are not limited to:
- Weather Conditions:- Adverse weather conditions may impact transportation routes and cause delays.
- Carrier Issues:- Delays may occur due to issues within the shipping carrier’s network, such as mechanical failures or logistical challenges.
- Public Holidays:- Shipping carriers may experience delays during public holidays, affecting normal delivery schedules.
Non-Liability Disclaimer
NAJARANU does not assume liability for any loss, inconvenience, or additional expenses incurred due to shipping delays. While we strive to provide accurate delivery estimates, they are not guaranteed, and circumstances beyond our control may impact the assured actual delivery date.
Tracking and Communication
Customers are encouraged to utilize any provided tracking information for real-time updates on their shipment. In the event of a significant delay, NAJARANU will make reasonable efforts to communicate with affected customers and provide relevant information.
