CANCELLATION POLICY

No cancellation policy. Our products are handcrafted exclusively for you so we won’t be able to cancel the order.

Returns

  1. All Sales Final

We do not accept returns, and all sales are final. Please carefully review your order before completing the purchase.

Returns for Customized Artworks

Returns are not accepted for custom made artworks irrespective of whether it was ordered framed or unframed, delivered in India or outside India. However customers can request for additional images to be emailed before we ship the item. Our artists will revise it if needed, based on your inputs and until you are satisfied with the outcome.

Damaged or Defective Items

  1. Damaged or Defective Items

If you receive a damaged or defective item, please contact us immediately for assistance. We will work to resolve the issue as quickly as possible.

  1. Broken Glass Replacement

For items containing glass components, if the glass is broken upon receipt of the shipment, we will replace the glass for free within a one-year period. Please document the damage with clear photographs and contact our customer service team at najaranuarts@gmail.co or +91 76988 99993 to initiate the replacement process.

Shipping Delays: Non-Liability Clause

NAJARANU strives to provide efficient and timely delivery services to our valued customers. However, please be aware that unforeseen circumstances and events beyond our control may lead to shipping delays. We want to make it clear that [Your Company Name] is not liable for any delays in the shipping process and any resulting consequences.

Factors beyond our control may include, but are not limited to:

Weather Conditions:- Adverse weather conditions may impact transportation routes and cause delays.

Carrier Issues:- Delays may occur due to issues within the shipping carrier’s network, such as mechanical failures or logistical challenges.

Public Holidays:- Shipping carriers may experience delays during public holidays, affecting normal delivery schedules.

Non-Liability Disclaimer

NAJARANU does not assume liability for any loss, inconvenience, or additional expenses incurred due to shipping delays. While we strive to provide accurate delivery estimates, they are not guaranteed, and circumstances beyond our control may impact the actual delivery date.

Tracking and Communication

Customers are encouraged to utilize any provided tracking information for real-time updates on their shipment. In the event of a significant delay, NAJARANU will make reasonable efforts to communicate with affected customers and provide relevant information.