No Refund Policy. Our products are handcrafted exclusively for you so we won’t be able to cancel the order.

Returns

  • All Sales Final

Due to the handcrafted, made-to-order nature of our products, cancellations are not possible after order confirmation.

Returns for Customised Artworks

Since each artwork is carefully crafted just for you, returns would not be possible. However, we want to ensure you absolutely love your piece!

Here’s what we can do:

  • Request additional images: Before we ship your artwork, we’re happy to send you additional photos for your review.
  • Revisions based on your feedback: We value your input! If there’s anything you’d like adjusted, our artists can revise the artwork based on your feedback until you’re completely satisfied.

Damaged or Defective Items

  • Damaged or Defective Items

If you receive a damaged or defective item, please contact us immediately for assistance. We will work to resolve the issue as quickly as possible.

  • Broken Glass Replacement

If your glass arrives broken, Don’t worry, we’ll replace it for free as soon as possible.

Here’s what to do if your glass breaks:

  1. Take clear pictures of the damage. 
  2. Contact us at  najaranuarts@gmail.com or +91 76988 99993. We’ll get your replacement glass on its way right away

Please document the damage with clear photographs and contact our customer service team at care@najaranu.com or +91 76988 99993 to initiate the replacement process.