Effective Date: 15.12.23

We at NAJARANU, take your privacy protection with utmost seriousness. Your security is our top priority and we would do all it takes to maintain the trust you have in us. Please read our privacy policy carefully.

Privacy Policy outlines how we collect, use, disclose, and protect your personal information. By accessing or using our website, products, or services, you consent to the terms of this Privacy Policy.

Information We Collect

PERSONAL INFORMATION

We may collect personal information, including but not limited to:

  • Contact information (e.g., name, email address, phone number)
  • Billing and shipping details
  • Your NAJARANU Account username and password
  • Information from your participation in optional online surveys or contests posted by NAJARANU on its own website or on third party websites.
  • We maintain a record of all direct email communications between the user and NAJARANU, which may include conversations such as product inquiries, order-related queries, disputes, and complaints.
  • If the user has subscribed to receiving newsletters and updates via emails, then we may receive a confirmation when you open an email sent by NAJARANU. This helps us to know your interests and send you more relevant material that would match your preferences. If you do not wish to receive emails from NAJARANU, you may request the same by writing to care@najaranu.com

 

AUTOMATICALLY COLLECTED INFORMATION

  • Identifier and other technical information such as your browser information, operating system information, device information, IP address, source of traffic and navigation details within the website which includes the date, time, length of stay and specific pages accessed during your visits to the website.
  • Cookies are used to recognize your browser, gather your preference information and provide personalised features. You may modify your browser settings to notify you when you are sent a cookie and choose whether or not to accept it. However, by disabling or rejecting cookies, you may not be able to take advantage of certain customised features we would develop to enhance your shopping experience at NAJARANU.

How We Use Your Information

We use the collected information for purposes including, but not limited to:

  1. Processing and fulfilling orders
  2. Providing customer support
  3. Personalising user experience
  4. Sending updates and promotional materials
  5. Improving our products and services

Online Payment Information

At Najaranu, we prioritise the security of your online transactions. We want to assure you that we do not retain or store any transaction or banking information provided by the user. Your online payment details, including but not limited to credit/debit card number, cardholder name, expiration date, CVV, and other information required for Internet banking, are securely managed by our trusted payment gateway partner, “RAZORPAY.”

Key Points:

  • No Storage of Information: We do not hold any records of your transaction or banking details.
  • Secure Payment Gateway: Your payment information is handled exclusively by our highly trusted payment gateway partner, RAZORPAY.
  • Comprehensive Security Measures: RAZORPAY employs robust security measures to ensure the safety and confidentiality of your information at all times.

Information Sharing

We do not sell, trade, or otherwise transfer your personal information to third parties without your consent, except as described in this Privacy Policy.

We may share information with:

Service Providers and Partners: We may share your personal information with trusted service providers and partners who assist us in operating our business, conducting transactions, and providing services to you.

Courier Services: In order to fulfil and deliver your orders, we may share your name, address, and contact details with courier services. This information is shared solely for the purpose of shipping and delivering your products. 

Law Enforcement or Regulatory Authorities: We may disclose your personal information to law enforcement or regulatory authorities if required by law.

Your Choices

You have the right to:

  • Access and update your personal information
  • Opt-out of marketing communications
  • Request deletion of your account and associated data

Security

We implement reasonable security measures to protect your information from unauthorised access, disclosure, alteration, and destruction.

Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these sites.

Changes to this Privacy Policy

We may update this Privacy Policy periodically. Please review the policy regularly for any changes.

Contact Us

If you have any questions or concerns about our Privacy Policy, please contact us at care@najaranu.com or +91 76988 99993.